Return Statement

Our Guarantee

We want you to be 100% satisfied with everything from qinxyuan. If for any reason you`re not, simply bring it back!

We also want you to be happy with the value we offer. If a purchase you made becomes eligible for a promotion, sale price or special offer within 14 days of your original purchase, we will make a one-time price adjustment from the original selling price to the current selling price. For a price adjustment on an online purchase. For in store purchases, bring the original receipt to one of our stores so we can make the adjustment.

Returns to a Retail Store in China

  • Original Receipt or Invoice:

    A gift card refund will be issued for the return of online orders. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow our Returns by Mail instructions. All applicable promotions, offers, free items and coupons granted at the time of purchase will be prorated and applied to the refund amount.

  • PayPal: An exchange or merchandise credit will be issued for any items returned that used PayPal as the form of payment.

  • No Receipt or Invoice: An exchange or merchandise credit will be issued based on the lowest selling price of the item.

  • Gift Receipt and Gift Invoice: An exchange or merchandise credit will be issued for the purchase price on the gift receipt or gift invoice. Gift returns can only be made at stores.

  • Gift Cards and E-Gift Cards: Gift Cards and E-Gift Cards can be redeemed for cash only if the total gift card balance is $10 or less. Gift Cards may be returned in qinxyuan stores if original receipt is presented and the Gift Card number matches that shown on the receipt.

In select stores, a government-issued ID is required for all returns and exchanges. qinxyuan will electronically scan this ID for the sole purpose of preventing return abuse. qinxyuan does not sell the information obtained through this process.

Returns by Mail in China

  • Complete the return form located on the bottom of your invoice.

  • Enclose the return form inside the box and keep the top half of the invoice for your records.

  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.

  • All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you.

  • For information on returning items shipped to China, see the China Return Policy below.

  • PayPal: If the merchandise is returned by mail, your PayPal account will be credited.

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Exchange of an online purchase

We will gladly accept exchanges only at qinxyuan stores in China. All merchandise returned by mail will be credited to your original form of payment (excluding shipping and handling charges).


China Return Policy

Returns by mail from a China address

  • Complete the return form on the bottom of your invoice.

  • Enclose the return form inside the box and keep the top half of the invoice for your records.

  • All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.

  • All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you.

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Returns to a retail store

Items purchased from qinxyuan.com can be returned only to qinxyuan stores in China, or by mail.